Installed merchants

Open Refiner inside Shopify Admin and use the in-app Assistant. This gives support the store context needed to troubleshoot scans and fixes safely.

Open Shopify listing ↗

Website analyzer

When reporting an analyzer problem, include the public URL, approximate time, device, and the exact error shown. Do not send passwords or private store credentials.

Run the analyzer →

Billing

Refiner app subscriptions are billed by Shopify. Review or change the plan inside the app; Shopify Admin contains the authoritative charge history.

View plans ↗

Privacy and legal

For access, export, correction, deletion, or legal requests, contact the support channel inside the installed app and identify the relevant shop domain.

Read the Privacy Policy →

Before requesting help

Confirm the page is public and loads without a login.
Try the audit once more after a few minutes if a performance provider is unavailable.
For Shopify issues, confirm Refiner still has the required permissions.
Never send access tokens, passwords, recovery codes, or payment details.

Service status

If a third-party provider such as Shopify or Google PageSpeed is unavailable, Refiner may still return partial results and label the missing coverage clearly.